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NAA Event: NAA Training Showcase – Hosted by Klarius Products, 6 December 2018, Stoke-on-Trent

Start date: 06/12/2018
Cost: Please register via Eventbrite link Free for NAA Members

Join us for a series of short taster sessions to explore the opportunities of key skills training. Delivered by Steve Dickson from the partnership, Customer Journey, the sessions will give you the opportunity to see how these workshops could support your teams and ultimately your business in 2019…

Presentation Skills and Public Speaking

Like it or loathe it, it is a key skill needed across the Automotive Sector. Not just externally at events, exhibitions or addresses, but internally in the process and interdepartmental communications and briefings. Through taking part in a full training session, most people’s abilities in this area can be enhanced by over 50%.

Do you have team members that need to improve their presentation skills?

Customer and User Experience

By 2020, Customer Experience will overtake price for the first time as the key differentiator of purchasing choice and decision. Customer experience is as much about process and functionality, as it is personal engagement with staff team members, either onsite, on the phone or online.

Would you like to improve your customers’ journey?

Sales development techniques and negotiation.

Business has varied processes and selling periods, and has short sales cycle, medium or long term, protracted negotiations. It is expected, therefore, that the skills and techniques learned and developed need different approaches and continually polishing or refreshing. Success breeds success.

Do you need help developing sales skills?

Agenda
09:30   Arrival & refreshments
10:20   Presentation skills & public speaking
10:40   Customer & user experience
11:00   Sales and negotiation
11:20   Q&A
11:30   Depart

Location
Klarius Products
Brookhouses Industrial Estate
New Haden Rd
Cheadle
Stoke-on-Trent
ST10 1UF

Registration
Please register via Eventbrite following this link
https://www.eventbrite.co.uk/e/naa-training-showcase-klarius-products-tickets-52044838513

This event is free to NAA Members.  To check your membership is still valid, please contact martina.rodrigues@northernautoalliance.com

Investing in England's North West - European Regional Development Fund
Partners Department for Business Innovation and Skills Finance Birmingham