NAA Member Company Profile: Servispart Consulting
Servispart Consulting helps Original Equipment Manufacturers (OEMs) and Tier ’n’ parts/system suppliers to grow and develop their aftermarket parts and service businesses…
Working in the area of aftermarket, parts, customer service and business growth, the company brings innovation, ideas, challenge and intelligent thought to a variety of manufacturing sectors that to date have included Automotive, Aerospace, Defence, Marine, Hi-Tech Electronics, Industrial and Consumer Appliances.
A manufacturer’s relationship with its customers does not end when the equipment is manufactured and sold. The most advanced manufacturers have developed their aftermarket capabilities to the extent that aftermarket is now responsible for 50% to 80% of total profits, and some of Servispart’s consultants have been heavily involved in this manufacturing transformation journey since 1997.
This “Servitisation” of manufacturing is therefore a significant profit opportunity for today’s manufacturing businesses especially as today’s customers (businesses and individuals) are increasingly favouring service solutions over the more traditional product ownership model.
Servispart Consulting helps solve aftermarket problems and unlock aftermarket profit opportunities such as Servitisation, Internet of Things, Field Service Management, Supply Chain Analytics and so on, through a combination of one or more of:
- Capability strategy analysis and development
- Business winning assessment, development and bid support
- Business partner strategy, assessment, selection and development
- Business transformation strategy and programme management
- Process mapping, analysis and improvement (fix, lean, re-engineer)
- System specification, design, selection, implementation and improvement
- Parts planning (demand, inventory, supply) improvements
- Parts logistics improvement and development
- Parts data management and service engineering
- Outsourcing specification, sourcing, selection and implementation
- In-housing specification, design and implementation
As an example of its work, Servispart Consulting recently helped a prestige car manufacturer to improve its global aftermarket supply chain and deliver a best ever parts availability performance of 97.4%; cut unit downs by 72%, customer parts backorders by 56% and supplier schedule arrears by 63%; and eradicate inbound grief from suppliers by 98%. All this was achieved in only eight months alongside unprecedented growth in the aftermarket business of 35% in inbound volumes, 40% supply schedule value and 28% inventory value.
Servispart Consulting also has a number of consulting and business partnering relationships with other firms to enable it to offer a deeper and wider range of solutions for the benefit of its clients. These currently include customer service management, sales training, Sales and Operations Planning (S&OP) education and training, production planning, lean manufacturing, ERP system implementation and supply chain analytics.
If you have an aftermarket challenge or profit opportunity that you think Servispart Consulting might be able to help you with then contact Adrian Botham on 07801 714540. www.ServispartConsulting.com