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    NAA Member News: Servispart launches new aftermarket innovation at Automechanika

    There has never been a greater opportunity for UK parts and equipment manufacturers to develop their aftermarket potential, but according to Servispart Consulting, the UK’s leading specialist aftermarket consultancy, the opportunity still remains largely untapped…

    A recent survey certainly seems to back that assertion, with research firm Gartner stating that aftermarket services represent 24% of manufacturers’ revenues, whilst generating 40% to 80% of total profits.

    Described by leading automotive companies as having “a wealth of experience” and being “the people you will want to find solutions”, NAA member Servispart has been quietly delivering some quite incredible results for leading manufacturers, providing the basis for its latest innovation.

    Lowering client costs by 33%, reducing process lead times by 96%, and increasing profits by £51 million, are just some of the many headline results achieved by the Servispart team for clients.

    Servispart Consulting spent three days at Automechanika alongside the NAA and used the exhibition platform to launch the latest version of its proprietary aftermarket improvement methodology – Aftermarket 360™.

    Managing Director of Servispart, Adrian Botham, who has consulted with leading companies such as Jaguar Land Rover and Rolls-Royce, explained: “After 30 years of experience working with OEMs, parts manufacturers and aftermarket service providers, we recognised that aftermarket is not just about process improvement but is also naturally human-centric. Manufacturing leaders need a clear aftermarket strategy, that is based on comprehensive structured analysis, underpinned by real world delivery and expertise, rather than just flipcharts and theory.”

    Adrian also took the opportunity to deliver a seminar at Automechanika explaining some new aftermarket insights for parts and equipment manufacturers, sharing with the market some of the formula of Aftermarket 360™.

    Indeed, early adopters of Aftermarket 360™ have seen some quite dramatic results, with customer process improvements of 98%, throughput increases of 50% (same cost base) and transformation programme risk reduction of 38%, with Adrian upbeat about the direction of Servispart Consulting: “We are excited about Aftermarket 360™ as it enhances what we know to be a winning approach and we believe the market is now becoming more receptive to aftermarket and servitisation opportunities.”

    Servispart Consulting is now actively seeking to maximise aftermarket growth opportunities with like-minded UK manufacturing companies and is keen to speak with other NAA members.

    For further information, please visit:

    European Regional Development Fund Northern Powerhouse
    Partners Department for Business Innovation and Skills Finance Birmingham